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Frequently Asked Questions
What does uHost's Managed Hosting include?
uHost's Managed Hosting is suited for clients that are looking to leverage the skills of our professional engineers to administer their server. Our management and administration includes the hardware, operating system, applications, software, and infrastructure, including the network and data center operations. Our engineers are responsible for installing, managing, updating and monitoring security patches, as well as service pack testing and installation. We also proactively monitor all of our managed servers so we can make corrections, modifications and changes as necessary.
What hardware is used for dedicated hosting? Why is this important?
uHost only uses hardware from top tier vendors, specifically Dell, IBM, and Apple for dedicated hosting. We do not use "white boxes" or servers built from spare components. Every uHost server is acquired from one of those vendors and comes with a factory warranty.
Can dedicated hardware be upgraded?
For most circumstances, dedicated hardware can be upgraded. Additional costs do apply.
What level of service is provided with uHost's Managed Hosting solution?
Every server comes with 24x7 support built-in and a pro-active approach to monitoring and maintenance. We monitor resource levels on every managed server to detect problems before they occur. Security patches are tested and installed upon customer approval. Secondary DNS is provided upon request. Additional services, such as monthly disaster recovery and automated backup, are also offered.
What if I need additional IP addresses?
Additional IP addresses are provided for a one-time minimal fee. uHost can allocate you as many IP's as you need (ARIN regulations apply).
What happens when there is an issue with my server?
When a problem or emergency occurs, uHost support is available 24 hours a day, 7 days a week in order to help you identify and resolve the issues. Oftentimes, our support department resolves the issue before the customer is aware there is one. We keep you in the loop during problems with prompt communication of any challenges and time frames to solve them.